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Support Phone: 1.704.457.0158

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Customer Success

Support Is Just A Click Away

As supply chains operate more and more on a 24/7 schedules, it’s vital to have partners who can be “always on” too. EPG’s online customer care portal is a key component of our ability to provide around the clock, around the globe support to our customers. The EPG Customer Care Portal includes an advanced support ticketing system that keeps our customers up to date on a ticket’s status, as well as an easy-to-use FAQ and an in-depth knowledge base to help potentially address issues in real time. All customers who are covered by an EPG Customer Support and Technical Service package have access to our customer care portal where they can submit online tickets and access the E+P knowledge center, as well as speaking to a customer support person LIVE 24 x 7 (Diamond Support Tier Program required).

The Benefits Of The EPG Customer Care Portal

  • Resolve mission critical issues quickly anytime, anywhere
  • Access non-emergency technical expertise when and where you need
  • Learn from years of accumulated support materials around key EPG solutions
Learn More about Always On Support

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EPG Support Client Download

Please Proceed as follows: 

  • Download EPG Support Client at:
  • Please give the following information to the EPG Supporter: ID and password.
  • The EPG Support Client will automatically show you this information.
  • The EPG Supporter can now connect directly to your computer, is able to see your screen and can take control of your computer to help you.
  • When you close the EPG Support Client, the connection is terminated and remote access to your computer is no longer possible.