Out now: 2022 Gartner® Magic Quadrant™ for Warehouse Management Systems.
As supply chains operate more and more on a 24/7 schedules, it’s vital to have partners who can be “always on” too. EPG’s online customer care portal is a key component of our ability to provide around the clock, around the globe support to our customers. The EPG Customer Care Portal includes an advanced support ticketing system that keeps our customers up to date on a ticket’s status, as well as an easy-to-use FAQ and an in-depth knowledge base to help potentially address issues in real time. All customers who are covered by an EPG Customer Support and Technical Service package have access to our customer care portal where they can submit online tickets and access the E+P knowledge center, as well as speaking to a customer support person LIVE 24 x 7 (some Diamond Support Tier Program).