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To keep its North American retail customers’ shelves stocked with their tasty snacks, Mondelez operates more than 50 distribution centers (DCs), all of which transitioned to SAP’s Extended Warehouse Management (EWM) system for inventory and order management. Their old voice system was not capable of supporting the transition to SAP EWM without significant software development and custom programming. Associates also found it frustrating to use at times. After evaluating different voice-directed picking systems, Mondelez leadership selected Lydia Voice, due to its impressive deep neural network voice recognition and EPG's native interface with SAP EWM.
reduces chargebacks and operational costs
versus the previous voice solution
implemented Lydia Voice across the U.S.
allowed transition to SAP without significant time and expense