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To keep its North American retail customers’ shelves stocked with their tasty snacks, Mondelez operates more than 50 distribution centers (DCs), all of which transitioned to SAP’s Extended Warehouse Management (EWM) system for inventory and order management. Their old voice system was not capable of supporting the transition to SAP EWM without significant software development and custom programming. Associates also found it frustrating to use at times. After evaluating different voice-directed picking systems, Mondelez leadership selected Lydia Voice, due to its impressive deep neural network voice recognition and EPG's native interface with SAP EWM.
Download Case Study“The voice system we were using did not accurately or consistently recognize employees’ verbal responses. Our associates often felt as if the system was slowing
them down.”
Download Case Study“Combined with the fact that it couldn’t be integrated into SAP EWM without us committing major time, effort, and expense, we decided to investigate other voice options.”
Download Case Study“Lydia Voice addressed both of the key needs we had for our distribution operations.”
Download Case Study“Lydia's voice recognition technology works flawlessly, and the integration with SAP EWM couldn’t have been easier.”
reduces chargebacks and operational costs
versus the previous voice solution
implemented Lydia Voice across the U.S.
allowed transition to SAP without significant time and expense
