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With a parts inventory numbering in excess of 2,000 individual stock keeping units (SKUs), the Montreal distribution center (DC) for ABB Installation Products (formerly Thomas & Betts) had switched from paper-based picking to voice-directed picking several years ago. The facility’s operations managers selected Lydia Voice to help their associates improve both accuracy and productivity as they filled orders for small electrical parts and components. Delighted with the improved picking accuracy and efficiency delivered by Lydia Voice, ABB upgraded to the latest release to enhance current capabilities and to leverage new functionalities.
after original deployment
due to improved voice recognition
due to ease of use
for continous business growth